Palomar, the name is related to several institutions or places in California that includes Palomar Mountain, Palomar Airport and Medical Center, Observatory, Transient factory, Sky survey, Testbed Interferometer and Palomar colleges. Talking about Palomar College, it is a learning institution. In the resource center of its academic technology, there are various sections like computer labs, training, services, software, hardware, policies, communications and Palomar blackboard. All the information is provided on its website, so anybody can check any piece of information and for a detailed version, one need to have an ID to log in. Blackboards are a common discussion topic and also most searched in for the college information.

On the website, college has posted and produced various videos to help the visitors and people who want to learn about the new blackboard and its usage produced by Blackboard.Inc. People face a problem or any help, when there is a new version launched of these. There is a whole ‘getting help' section in the college's ‘help system', one can get direct assistance by submitting a ticket or can just go through knowledge base for finding their answers. The latest version of Palomar blackboard was launched on June 2011 called version 9.1.50119.0, which is Live now. All course shells for summer 2011 classes are available now on this system of Blackboard 9. The website offers its visitors a link to log in and a number of web pages for the college related to Blackboards. The previous year's courses have been laid down on old version, system 8. A PDF file is also provided for users to learn the ways of exporting course materials of version 8 system from old blackboard and then import those to the new system 9.

There are many queries about the use or the ways how the subjects be copied from previous version to new one. All information that is related to old version have been already provided, after reading this one can also visit the ‘help column' of new version and then proceed accordingly. People also get confused as they don't come to know what kind of system, they have been using, for this purpose detailed information and snapshots of versions have been posted on the website wall to avoid all kind of doubts and confusion. Ever since the launch of the new Palomar blackboard, people have been getting confused and have been posting their queries on web pages of the college.